Privacy Policy
Privacy Policy
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or shop with our Cambridge-based equestrian webshop.
Information We Collect: We may collect your name, email address, telephone number, billing and delivery address, order details, payment information required to process your purchase, and information you provide when contacting us. We may also collect limited website usage information, including IP address, browser type, pages visited, and cookie data.
How We Use Your Information : Your information may be used to process and deliver orders, manage payments, provide customer support, send order and delivery updates, improve our website and services, prevent fraud, meet legal requirements, and send marketing communications where you have given consent.
Payments: Payments are processed securely through our payment providers. We do not store your full payment card details on our website where payment is handled by a third-party provider.
Sharing Information : We only share your information where necessary to operate our business, such as with payment providers, couriers, website and IT providers, and marketing or analytics services where applicable. We may also disclose information where legally required. We never sell or rent your personal information.
Marketing
If you subscribe to our newsletter, we may send you information about products, offers, news, and equestrian content. You can unsubscribe at any time using the link in our emails or by contacting us
Security & Retention
We take reasonable steps to protect your information against loss, misuse, or unauthorised access. We keep personal information only for as long as necessary to provide our services, fulfil orders, meet legal obligations, and resolve disputes
Your Rights
Under UK data protection law, you may have rights to access, correct, delete, or restrict the use of your personal information, object to certain processing, withdraw consent, or request a copy of your information
Changes
We may update this Privacy Policy from time to time. Changes will be published on this page with a revised “Last updated” date